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Consumer Facing Care Policy

Barefoot Psychics (“BF” and/or “We”) are committed to treating all of our customers fairly and in line with the Treating Customers Fairly (TCF) initiative. We recognise and share the key desired outcomes articulated by the Financial Conduct Authority (FCA) as an intended result of TCF:

TCF Outcomes

  • Outcome 1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  • Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  • Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  • Outcome 4: Consumers do not face unreasonable post-service barriers imposed by us to change services, submit a claim or make a complaint.

The Consumer Duty Principle

The Consumer Duty, which became effective from 31st July 2023, introduced a new Principle which sets a higher and more exacting standard of consumer protection across financial services and requires firms to act to deliver good outcomes for retail customers.

  • Principle 12: A company must act to deliver good outcomes for retail customers.

Cross-cutting Rules

Firms must:

  • Act in good faith toward retail customers.
  • Avoid foreseeable harm to retail customers.
  • Enable and support retail customers to pursue their financial objectives.

Consumer Duty Outcomes

In addition to the Treating Customers Fairly outcomes, the FCA has identified four Consumer Duty outcomes that we must act to deliver. These relate to:

  • Products and services
  • Price and value
  • Consumer understanding
  • Consumer support

Our obligations under TCF and the Consumer Duty are continually monitored to ensure that our systems and controls continue to reflect regulatory requirements and industry best practices.